I say hotline, tepid would be a more accurate description.
Or possibly even cold.
It is a deserted arctic tundra of a phoneline.
It either rings out with no one answering it, or is engaged. Which at least gives me hope that someone has managed to get through. Or, someone else is trying to ring at the same time. I suspect from the joy I have had actually speaking to someone it is the latter, rather than the former.
In order to call, due to its confidential nature, I have to furtively scurry with my mobile to the photocopying room. For the last three weeks it has tended to take from Monday to Wednesday of intermittent scurrying and dialing to get through. (I suspect my colleagues think I am attempting to counterfeit money in there).
So on a Wednesday (and for the past three weeks it has been a Wednesday, don't even think about asking why I bother to try and call Monday or Tuesday) I speak to the appointments staff. I give my hospital number, surname and date of birth. Repeat date of birth more slowly... Spell out surname .... Wait. Wait a bit longer. Hear tapping of a keyboard. Explain I want an earlier appointment. Wait again. Am told there have been no cancellations but maybe try again next week.
Yesterday, I got through (on a Wednesday notice), and the receptionist told me how busy they were and how unlikely it was there would be a cancellation.
And then she stopped.
There was a free appointment, and could I make next Wednesday (naturally, maybe they are only open on a Wednesday) at 16.15.
Damn straight I can. So my wait for the WTHHNPIVF appointment has just massively shrunk. It is next week.
Or they have gone and screwed up my appointments again as per usual.
Thank you all so much for your suggestions of what I should be asking for I will go armed with all kinds of requests.